PORT ISAAC PRACTICE
Policy on Violence
The Port Isaac Practice supports the NHS Strategy for zero tolerance of violence towards its employees.
Violence is defined as:
Any incident where a GP or his or her staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well being or health.
The definition does not define violence just as physical assault but also includes threats to challenge the “safety, well-being or health” of staff. This includes verbal abuse.
We would suggest that any grievance you might wish to discuss are presented to our Practice Manager, Mrs Terri Clare, preferably in writing in the first instance.
Please be aware that it is the policy of the surgery to remove any patient whose behaviour warrants two Zero Tolerance letters being sent, which may result in you having restricted access to a GP in the future, as you may be placed on a special allocation scheme for violent/aggressive patients.