Klinik Triage — FAQ
· Requesting a GP appointment — we triage all requests for GP appointments please go to our website and follow the Klinik link Online Contact
· What is triage — Our Duty GP and Clinical Triager use the Klinik form to assess the urgency or requirements of your condition.
· Why can’t I see my GP — Our system ensures you see the right clinician for your needs—whether that’s a GP, paramedic, mental health practitioner, physiotherapist, pharmacist, or another healthcare professional.
· How long will it take to get a response — Urgent cases are prioritised, and you’ll receive a quick response. Non-urgent cases may be scheduled for a routine appointment usually within two weeks.
· What if I need an urgent appointment —If you have an urgent medical need, complete the online form as soon as possible, and we will triage your request as a priority.
· What if I have a life-threatening emergency — For life-threatening emergencies such as chest pain, breathing difficulties, or severe bleeding, call 999 immediately.
· What if I can’t access the internet or struggle with technology — If you don’t have internet access or need help, our receptionists can complete the form for you in person or over the phone.
· Do I need to complete the form at a specific time — No, you can submit your request at any time during practice hours Monday to Friday between 8am to 5pm, so there’s no need to rush at 8am — your request will still be triaged for urgency.
· Can someone else fill out the form for me — Yes, a family member, friend, or carer can complete the form on your behalf.
· Will I still be able to speak to a receptionist — Yes! Our receptionists are still here to help, but they will guide you to use the online form or fill it in for you if necessary.
· Is this system monitored outside of practice hours — No, the online triage form is only available during practice hours. Outside of these hours, please use NHS 111 or visit your nearest urgent care centre if needed.
I want my test results
- Please call after 10am.
I have an administration query
- Please use the Klinik form
- If you cannot access the Klinik form please call after 10am
I have an urgent medical problem
- Please use the Klinik form
- If appropriate our reception team will book you a triage appointment and you will receive a telephone call.
I cannot travel to another site
This will limit the appointments we are able to offer you, therefore you may have to wait longer or have to call back to access an appointment.