To help us provide safer, more accurate care, we will soon be using Automated Voice Transcription (AVT) during some phone calls and appointments.
What is AVT?
AVT securely records and transcribes the conversation so clinicians can focus fully on you, while ensuring important details aren’t missed.
If your call is being recorded for AVT, we will always let you know at the start of the conversation, and you can choose whether you’re happy to continue.
Your privacy matters to us, and all recordings are handled safely and in line with NHS data protection standards.
If you have any questions, please get in touch. 💬