The NHS in the South West is here to help you when you need us in an emergency.
But please help us to help you by using our services responsibly.
If you need to speak with a GP while you are here on holiday, please contact your home GP.
They’re used to helping by phone, video and email.
And if you need a prescription, your surgery can send it to any pharmacy you choose
Make the right call when visiting the South West.
Contact us with KLINIK
You can contact a doctor, nurse or other healthcare professional online using a website called KLINIK.
Please note: Calling the surgery for an appointment will not mean you receive an appointment quicker than using KLINIK.
Klinik Triage — FAQ
· Requesting a GP appointment — we triage all requests for GP appointments please go to our website and follow the Klinik link Online Contact
· What is triage — Our Duty GP and Clinical Triager use the Klinik form to assess the urgency or requirements of your condition.
· Why can’t I see my GP — Our system ensures you see the right clinician for your needs—whether that’s a GP, paramedic, mental health practitioner, physiotherapist, pharmacist, or another healthcare professional.
· How long will it take to get a response — Urgent cases are prioritised, and you’ll receive a quick response. Non-urgent cases may be scheduled for a routine appointment usually within two weeks.
· What if I need an urgent appointment —If you have an urgent medical need, complete the online form as soon as possible, and we will triage your request as a priority.
· What if I have a life-threatening emergency — For life-threatening emergencies such as chest pain, breathing difficulties, or severe bleeding, call 999 immediately.
· What if I can’t access the internet or struggle with technology — If you don’t have internet access or need help, our receptionists can complete the form for you in person or over the phone.
· Do I need to complete the form at a specific time — No, you can submit your request at any time during practice hours Monday to Friday between 8am to 5pm, so there’s no need to rush at 8am — your request will still be triaged for urgency.
· Can someone else fill out the form for me — Yes, a family member, friend, or carer can complete the form on your behalf.
· Will I still be able to speak to a receptionist — Yes! Our receptionists are still here to help, but they will guide you to use the online form or fill it in for you if necessary.
· Is this system monitored outside of practice hours — No, the online triage form is only available during practice hours. Outside of these hours, please use NHS 111 or visit your nearest urgent care centre if needed.
Clinical Care
Care will be provided using a range of clinicians including:
- Doctor
- Paramedic
- Nurse
- Health Care Assistant
- Physiotherapist
- Mental Health Practitioner
- Social Prescriber
- Pharmacist
Interpreter
If you require an interpreter to attend with you when you see your doctor, please notify the receptionist and they will arrange this for you.
Holiday maker leaflet
The practice has worked with our PPG to ensure that visitors to our practice area are aware of the best way to access care should they require it whilst on holiday.
Our leaflet is available to download below hard copies are available at both practice sites – please check the following link to find your nearest surgery Find a GP – NHS
Please read our Holiday maker leaflet (PDF) for more information.
Cancelling or changing an appointment
Persistent defaulters maybe removed from the list. It is important that you inform the reception staff if you are unable to attend your appointment as this will allow that appointment to be offered to another patient.
If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: KLINIK
- phone us on 01208880222 anytime
Late for your appointment
Please attend your appointment on time. If you are late you may not be seen.
If you are not seen you will not be able to rearrange your appointment until the next working day, except in the event of an medical emergency that requires immediate attention.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Patients are requested, where possible, to phone before 10am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit, due to the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities, and equipment means that you may not receive as good a service as the doctor may be able to offer at the surgery.
The doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
Please note
The improvements to our service that are outlined above are aimed at ensuring a safe and sustainable future for Port Isaac Surgery and our patients. We strive to provide a modern, efficient primary care service.
We strive to provide a modern, efficient primary care service and appreciate the support of our patients in this process.