Klinik Triage — FAQ
What if I have a life-threatening emergency — For life-threatening emergencies such as chest pain, breathing difficulties, or severe bleeding, call 999 immediately.
Requesting a GP appointment — we triage all requests for GP appointments please go to our website and follow the Klinik link Online Contact
What is triage — Our Duty GP and Clinical Triager use the Klinik form to assess the urgency or requirements of your condition.
Why can’t I see my GP — Our system ensures you see the right clinician for your needs —whether that’s a GP, Paramedic, Mental Health Practitioner, Physiotherapist, Pharmacist, or another healthcare professional.
How long will it take to get a response — Urgent cases are prioritised, and you’ll receive a quick response. Non-urgent cases may be scheduled for a routine appointment usually within two weeks.
What if I need an urgent appointment —If you have an urgent medical need, complete the online form as soon as possible, and we will triage your request as a priority.
What if I can’t access the internet or struggle with technology — If you don’t have internet access or need help, our receptionists can complete the form for you in person or over the phone.
Do I need to complete the form at a specific time — No, you can submit your request at any time during practice hours Monday to Friday between 8am to 6pm, so there’s no need to rush at 8am — your request will still be triaged for urgency.
Can someone else fill out the form for me — Yes, a family member, friend, or carer can complete the form on your behalf.