Welcome to Port Isaac Surgery

If you’re thinking of calling your GP practice please remember this -


  1. We can’t do prescriptions early or give you more just in case - the pharmacies are struggling already, you don’t want the pharmacies to be like the supermarkets.


  1. We can’t give you an inhaler even though you had one 5 years ago when you had a bad cough - just in case - I know it’s scary but lots of people really really need these inhalers and if you get one just in case they might not be able to get one that they really need! 


  1. We cant give you paracetamol on prescription just because you can’t buy it over the counter.


  1. We can’t advise you whether you should or shouldn’t self-isolate if you are at risk, we have nearly 9000 patients - please follow the guidance I know it’s not perfect but we don’t have anything else we can tell you.


  1. If you are due to have a routine appointment and we tell you it’s cancelled, try and understand the unprecedented strain we are trying to get through 


Please don’t shout at your GP staff when they can’t do these things because remember we will still make sure you get the medication you NEED and we will still provide the best possible care - over the phone/video or Face to face if absolutely necessary!


Every single person who sets foot in a healthcare setting from now on, is sadly entering a high risk environment, why would you put yourself at risk?


Remember all NHS staff are doing this to help keep you safe.


PS - Big shout out to all my NHS colleagues - you are amazing!


PPS - Most practices have a really useful website, we do! Please refer to this for assistance.


Finally thank you to all of MY team whose tireless efforts in unprecedented and challenging times are helping to keep 9000 patients safe!

Repeat Prescription Protocol - Covid 19

.Repeat Prescription Protocol - Covid 19

  • We can only issue the patient’s usual monthly supply. From now we CANNOT issue additional months as non-essential travel is not advised so it is highly unlikely that patients will be going on holiday..
  • Home deliveries – patients who are self-isolating will need to arrange for a relative/neighbour to collect their medicines on their behalf. We don’t have the capacity to deliver to all of patients.
  • Patients who are abroad – we cannot issue medication and send it abroad. If patients require medication then they will need to contact a doctor/pharmacy in the country where they are staying.

Concern Wadebridge - Telephone 01208 812392

Even though the Betjeman Centre will not be open for activities, we will be providing (until told otherwise) a drop in centre providing hot meals, drinks, cake and a chat!

 We will also be providing:

  • A Hot Meal Meals on Wheels Service
  • A Frozen Food Service
  • A Fresh Meat & Veg Service
  • A General Grocery Service
  • A Prescription Service
  • A Telephone Befriending Service
  • Transport To Health

 And anything else we get asked for!

Website www.concernwadebridge.org.uk       

Facebook Concern Wadebridge    Twitter atConcernWad

NHS 111 online service - Novel Coronavirus (COVID-19)

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild infection

Guidance on social distancing for everyone in the UK

This guidance is for everyone, including children. It advises on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). It is intended for use in situations where people are living in their own homes, with or without additional support from friends, family and carers. If you live in a residential care setting guidance is available.

Get coronavirus support as an extremely vulnerable person


Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway.

You can register yourself, or on behalf of someone else.




Government launches Coronavirus Information Service on WhatsApp


The new free to use service aims to provide official, trustworthy and timely information and advice about coronavirus (COVID-19), and will further reduce the burden on NHS services.



NHS Volunteer Responders has been set up to support the NHS during the COVID-19 outbreak. To do this we need an 'army' of volunteers who can support the 1.5m people in England who are at most risk from the virus to stay well. Our doctors, nurses and other professionals will be able to refer people in to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

You can help by signing up for one or more of the tasks listed below. Once you have registered and checks are complete you will be provided a log-in to the GoodSAM Responder app. Switch the app to 'on duty', and you'll see live and local volunteer tasks to pick from nearby.

This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020. Volunteers may be asked to show the active task they are responding to if asked.


COVID-19 Coronavirus - general information


COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

What's the risk of coronavirus in the UK?




Carers UK


As the situation with coronavirus evolves, it's important to know what support is available to you as a carer and those you look after.

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