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Telehones

Telephone system update – you can now call the surgery to check or cancel your appointment on 01208 880222 – this is an automated service. Please use this service as your appointment can be offered to another patient.

January telephone statistics:

Total inbound calls – 4,802 (3,762 – 78.3% Queued)

Answered from the queue – 3,578 (95.1%)

Average queue time answered – 1m 25s

Average inbound talk time – 2m 24s

Total outbound calls – 5,823

Total outbound calls connected – 5,049 (86.7%)

Average outbound talk time – 2m 54s

Patients who hung up without waiting – 1,018 (21.2%)- average time they waited before hanging up – 27s.

10-11am is busiest for calls in

9 – 10am is busiest for outgoing calls

95.1% answered from the queue in an average of 1m 251s is brilliant – thank you to our amazing staff