Telephone system update – you can now call the surgery to check or cancel your appointment on 01208 880222 – this is an automated service. Please use this service as your appointment can be offered to another patient.
January telephone statistics:
Total inbound calls – 4,802 (3,762 – 78.3% Queued)
Answered from the queue – 3,578 (95.1%)
Average queue time answered – 1m 25s
Average inbound talk time – 2m 24s
Total outbound calls – 5,823
Total outbound calls connected – 5,049 (86.7%)
Average outbound talk time – 2m 54s
Patients who hung up without waiting – 1,018 (21.2%)- average time they waited before hanging up – 27s.
10-11am is busiest for calls in
9 – 10am is busiest for outgoing calls
95.1% answered from the queue in an average of 1m 251s is brilliant – thank you to our amazing staff