Repeat prescription requests and dispensary telephone times

A routine safety review of our dispensing processes has highlighted we are no longer able to safely receive requests for repeat prescriptions over the telephone – this will take effect from Tuesday 19th April to allow patients to make alternative arrangements. We can take requests:

  • By email – prescription.portisaac@nhs.net
  • Via our website
  • Via the NHS app
  • At either site
  • At any prescription drop off point
  • By post if you send an SAE

The dispensary telephone lines (01208 880222 option 2) will open between 15:30-16:30 for enquiries please do not call reception with medication/prescription enquiries they cannot take message and are not trained to assist you – patients can use eConsult to request information via our website or the dispensary email.

Thank you for your co-operation