Prescriptions and Medicines Centre

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: Patient Access
  • use our Klinik service
  • email us at: prescription.portisaac@nhs.net
  • contacting the surgery by hand or post – if you are posting your repeat prescription request and require us to post it back to you, please send it to us with a stamped addressed envelope.

We do not take repeat prescription requests over the phone.

Collecting your prescription

Information:

Please allow at least four working days, excluding weekends and bank holidays, for your request to be processed. If you experience any problems please telephone the surgery.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at any pharmacy that accepts repeat prescriptions

New service

The dispensary are now offering a managed repeat service. This means there will be no need to order your repeat medications.

Please ask at the dispensary for details.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

Medication reviews

Patients on repeat medication will be asked to see a doctor, clinical pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment.

Prescription charges

Find out more about prescription charges (nhs.uk).

New Prescription Charges

It has been announced that the prescription charge is going to increase from £9.65 – £9.90 per item from the 1st of May 2024.

  • A 3 month prepayment certificate will increase from £31.25 – £32.05
  • A 12 month prepayment certificate will increase from £111.60 – £114.50
  • HRT PPC payment will increase from £19.30 – £19.80

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About Pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

Local Pharmacies

Find a pharmacy (nhs.uk)